Charlotte Boutique & Bijoux Warranty Policy

At Charlotte Boutique & Bijoux, we are committed to providing quality products to our customers. We offer a one-year warranty on some of our jewelry, but please note that this warranty only covers products that have the Warranty icon in their description.

The warranty is valid only once per piece of jewelry and covers repairs to chains, clasps and pendants.

Conditions of exclusion of the guarantee:

The warranty does not apply in the following cases:

• Contact with chemicals
• Negligence in using the jewelry
• Normal wear and tear from daily use
• Tangled Chains
• Loss of jewelry or its components (pendants, etc.)
• Damage caused by daily wear
• Jewelry purchased on sale

Procedure in case of damage or breakage:

If your warranty-covered jewelry breaks or becomes damaged during the coverage period, please contact us by email at charlotte_boutique@icloud.com , attaching proof of purchase (less than one year old) as well as photos or videos of the damaged jewelry.

Our team will respond to you within 24 to 48 hours and inform you if your warranty request is accepted within this same time frame.

Return of jewelry and delivery costs:

Once the request is validated, you will have 10 days to return the item to the address provided by our customer service. The delivery costs are your responsibility, and the tracking number of the package must be communicated to us by email.

The repair or exchange period is 72 hours after receipt of your package. Any package received without prior request by email will not be taken into account.

Replacement, repair or credit:

After repair or exchange, you will receive a confirmation by email with the tracking number. If the repair or replacement is not possible, we will offer you a voucher valid for 3 months on our entire online store.

Important :

Charlotte Boutique & Bijoux cannot be held responsible in the event of loss of packages sent under the guarantee, particularly in the event of loss by the postal services. No exchange or refund can be made in this case.

Thank you for trusting Charlotte Boutique & Bijoux for your jewelry purchases.