Return Policy & Privacy
Charlotte Boutique & Bijoux Return Policy
At Charlotte Boutique & Bijoux, we are determined to ensure your complete satisfaction. If for any reason you are not fully satisfied with your purchase, we offer a return under the following conditions:
General Return Conditions
- Returned items must be in their original condition, unworn and undamaged.
- Returns must be made within 30 days of the date of purchase or receipt of order, whichever comes first.
- Items personalized or modified according to your specific instructions are not eligible for return unless there is a manufacturing defect.
- Initial shipping charges are non-refundable.
Return Procedure
- Contact our customer service team by email or telephone to obtain a return authorization.
- Carefully package the item with receipt or proof of purchase.
- Ship the item with tracking and insurance to avoid loss or damage in transit.
- Once the item is received and inspected, a refund will be issued to the original payment method or an exchange for another item will be arranged according to your preference.
Manufacturing Defects
If the item has a manufacturing defect, please contact us, by email or telephone, within 14 days of receipt to arrange a free return or replacement at no additional cost.
Charlotte Boutique & Bijoux Privacy Policy
Collection and Use of Personal Information:
We collect personal information, such as first and last name, email address, postal address, telephone number, when voluntarily provided by users through our website, online forms or by others means of communication.
This information is used for the purpose of processing orders, marketing communications and improving services.
Data Retention:
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.
Protection of Information:
We implement appropriate security measures to protect personal information against loss, unauthorized access, disclosure, alteration or destruction.
Sharing of Information:
We do not sell, rent, or share users' personal information to third parties, except as necessary to provide a requested service, with the user's consent, or when required by law.
User Rights:
Users have the right to access, correct, delete or limit the use of their personal information. They may also object to the processing of this data in certain circumstances. To exercise these rights, please contact us at the following email address: charlotte_souliere@icloud.com or at 514-975-1737.
Policy Changes:
We reserve the right to update or modify our privacy policy at any time. Any changes will be indicated on this page with a new effective date.
Charlotte Boutique & Jewelry
December 1, 2023